A call centre operator has recently learned that its calling list should be regularly checked against numbers entered into the Do Not Call register to ensure legal compliance and avoid penalties.
This is what call centre operator, Service Stream Solutions, learned after the Australian Communications and Media Authority (ACMA) has slapped it with a $110,000 penalty and an enforceable undertaking to improve its control procedures.
“The ACMA investigation found the numbers were incorrectly included on a Service Stream Solutions’ calling list used during a 10 week campaign arranging installations for energy-saving products,” the ACMA news release said.
“The problem was not identified because the list wasn’t re-checked against the register. Calling lists should be checked against the register every 30 days.”
The call centre operator, which according to ACMA provides a range of call services to various organisations including government agencies, also has undertaken to comply with the Act by “engaging an independent consultant to review its calling list processes; training all its telemarketing staff about their Do Not Call obligations; and auditing and reporting on the compliance of its future telemarketing campaigns.”
The company also operates the Do Not Call Register on behalf of the ACMA, the news report said.
“The ACMA’s investigation findings relate solely to Service Stream Solutions’ own telemarketing business. As a consequence, this matter has not had, and does not have, any impact on the operation of the register,” the ACMA said.