The the Australian Communications and Media Authority (ACMA) in imposing a $22,000 penalty to the Neighbourhood Energy Pty Ltd for breach of the Do Not Call Register Act also issued a formal warning to the energy company to place strong contractual provisions with its telemarketers.
The warning followed the ACMA findings that the energy company failed to include an express provision in its contracts with call centres requiring compliance with the Do Not call Register Act 2006.
Mr Chris Chapman, Chairman of the ACMA, said: “If you decide to outsource your telemarketing, you should take steps to protect your business by ensuring robust contractual provisions are in place, and through maintaining adequate control and oversight of the outsourced operations.”
Let us hope that other companies with outsourced telemarketers will follow suit.
According to ACMA, this is the first time that the authority has taken action against a company for a contravention of this particular part of the Act.
ACMA also reported that this matter with Neighbourhood Energy is now closed as the company has since amended all its existing contracts to ensure compliance with the Act.