ACMA’s Do Not Call Register contractor breaches Act

A call centre operator has recently learned that its calling list should be regularly checked against numbers entered into the Do Not Call register to ensure legal compliance and avoid penalties.

This is what call centre operator, Service Stream Solutions, learned after the Australian Communications and Media Authority (ACMA) has slapped it with a $110,000 penalty and an enforceable undertaking to improve its control procedures.

“The ACMA investigation found the numbers were incorrectly included on a Service Stream Solutions’ calling list used during a 10 week campaign arranging installations for energy-saving products,” the ACMA news release said.

“The problem was not identified because the list wasn’t re-checked against the register. Calling lists should be checked against the register every 30 days.”

The call centre operator, which according to ACMA provides a range of call services to various organisations including government agencies, also has undertaken to comply with the Act by “engaging an independent consultant to review its calling list processes; training all its telemarketing staff about their Do Not Call obligations; and auditing and reporting on the compliance of its future telemarketing campaigns.”

The company also operates the Do Not Call Register on behalf of the ACMA, the news report said.

“The ACMA’s investigation findings relate solely to Service Stream Solutions’ own telemarketing business. As a consequence, this matter has not had, and does not have, any impact on the operation of the register,” the ACMA said.

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Australia’s Do Not Call Register now three years old

The Australian Communications and Media Authority (ACMA), Australia’s regulator for broadcasting, the internet, radiocommunications and telecommunications, today issued a call to those who registered their telephone numbers with the Do Not Call Register (DNCR) in 2007 to re-register.

Registrations for the Do Not Call Register are valid for three years.

Anyone who signed up when the service was launched in May 2007 should re-register now to maintain protection from unwanted marketing calls, ACMA said.

The Chairman of the Australian Communications and Media Authority, Chris Chapman, said more than one million numbers were listed when the register was first launched in May 2007.

“It’s now time to re-register your numbers if you want to make sure you don’t receive telemarketing calls,” Mr Chapman said.

“Any numbers not re-registered by their three-year expiry deadline will be automatically removed from the register.

“So the best way to protect yourself from the days when you’d sit down to dinner and the telemarketing calls would start is to re-register your numbers now.”

According to ACMA, there are more than 4.3 million home, mobile and VoIP numbers now listed on the Do Not Call Register.

To re-register, account holders can call 1300 792 958.

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First time DNCR penalty imposed

Melbourne-based call centre, 24×7 Direct Pty Ltd, has paid an $8,800 infringement notice after the Australian Communications and Media Authority found it had made a number of telemarketing calls to numbers listed on the Do Not Call Register (the register).

The ACMA has also accepted a comprehensive enforceable undertaking from 24×7 Direct, which undertaking is intended to address its ongoing compliance with the Do Not Call Register Act 2006 (the Act).

‘While the ACMA has investigated and taken action against companies hiring call centres to make telemarketing calls, this is the first time the ACMA has penalised a call centre directly for calling numbers on the register,’ said Chris Chapman, Chairman of the ACMA.

The ACMA took action against 24×7 Direct after investigating complaints about calls offering financial services being made to numbers on the register. The investigation found 24×7 Direct had been hired by a financial services business to make telemarketing calls, on the understanding it would not call numbers listed on the register.

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Source: 24×7 Direct first call centre penalised for ringing numbers on the Do Not Call Register

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